Refund and Return Policy for Patwari Genie

1. Refund Policy

At Patwari Genie, we are committed to ensuring your satisfaction with the digital products you purchase from us. However, due to the nature of digital products being intangible, our refund policy is designed to be fair to both our customers and the developers and vendors who create the products we offer.

1.1. Eligibility for Refund

We will consider refund requests in the following situations:

Product Defect: If you encounter technical issues or defects that prevent you from using the product as intended, and our support team is unable to resolve the issue.

Duplicate Purchase: In cases where you unintentionally purchase the same product multiple times, we will refund the duplicate purchases.

1.2. How to Request a Refund

To request a refund, please contact our customer support team within 7 days days of your purchase. Provide a detailed description of the issue, including any relevant screenshots or error messages.

1.3. Refund Process

Once your refund request is approved:

For credit card payments: We will initiate the refund to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed.

For PayPal payments: We will refund the purchase amount to your PayPal account.

2. Return Policy

As most of our products are digital and intangible, we do not accept returns for items that have been successfully delivered and downloaded. However, if you have accidentally purchased the wrong product or need assistance, please contact our customer support team for guidance, and we will do our best to assist you.

3. Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer support team at info@Patwarigenie.com.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

As we are selling digital  products and Services , so there is no exchange of goods and services once provided.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

As the mode of services and products delivered is Digital so there is no shipping or returns provided.

Need help?

Contact us at info@Patwarigenie.com for questions related to refunds and returns.